Electronic Office Systems and Law 9000 Accreditation
Gold Coast Lawyers, Attwood Marshall has always been at the forefront of office technology and over the past 4 years we have implemented an electronic file and document management system through our practice management software providers, Lawmaster.
We have also updated our systems and procedures to compliment the electronic phase of our development, including our Quality Assurance procedures. This has been particularly challenging in a Law Firm, with the historical dependence upon paper based files and ‘hard copies’ of all documents generated.
We maintain an accreditation to the Law 9000 – Legal Best Practice – Quality Management System, which is based on the internationally recognised standard ISO 9001. This allows us to display the internationally recognised red five-tick Standards Mark. This has only been possible through our ongoing commitment to improving our processes and procedures.
What does this mean to you as our clients?
We are making a serious commitment to pursuing excellence in our internal management and service delivery. The decision is the first step in a journey which will transform our practice and yield significant dividends in productivity and the highest quality of service to our clients helping them in what are usually very stressful circumstances.
The net effect of these systems is that our clients will receive a cost saving in relation to their soft disbursements including the cost associated with printing, photocopying, postage, facsimile fees and storage costs (a constant irritation to most clients!). The electronic systems also will bring down professional charges due to the reduction in time in dealing with most attendances.
Communications and Service
Communications are more often than not instantaneous from the time they are received and this promotes the timely actioning of client matters and, most importantly, provides better quality service to our clients.
The need for paper is eliminated by using online systems, electronic storage of documents and files, electronic databases, the use of email, and replacing reference books with the internet. This significantly reduces the environmental impact by using less paper.
We encourage our clients wherever possible to opt for electronic forms of communication so they can participate in our efforts to help the environment and keep costs to a minimum.