Attwood Marshall Lawyers
Attwood Marshall Lawyers
About Attwood Marshall Lawyers
Incorporated Legal Practice
Gold Coast Lawyers Attwood Marshall is an incorporated legal practice in Queensland in accordance with the Legal Profession Act 2007 in that State. The Legal Practice Director is Jeff Garrett, who is also the Managing Partner of the firm.
Professional Staff and Convenient Office Locations
We currently have a total of 50 staff members which includes 32 professional staff (Lawyers, Licenced Conveyancers and Paralegals). We also have a number of law graduates and clerks who are studying law. All our staff employed by our firm reside within the Tweed Shire and Gold Coast Council areas.
Attwood Marshall Lawyers provides diverse legal services to the Brisbane – Gold Coast corridor, Tweed Shire and Northern NSW communities from its offices in Brisbane, Robina, Coolangatta and Kingscliff. The main office of our law firm is located in the newly renovated shopping centre, The Strand along an enviable view of Coolangatta Beach however you can visit any one of our offices conveniently located close to you.
Department Manager System
Each of Attwood Marshalls’ departments is headed by a Department Manager which ensures that any incoming enquiries are immediately directed to the right person by our receptionist. The Department Manager will qualify the client who is making the enquiry and confirm that it is a matter that we can help them with.
The Department Manager will then make an appointment for the client to see a Lawyer and take care of all the necessary arrangements. Once you have retained us to act on your behalf, you will have access to your Lawyer or Paralegal through a direct telephone number and direct email address. None of our Lawyers or Paralegals have secretaries and hopefully this improves communication with the person looking after you. In the event that your Lawyer or Paralegal is unavailable due to work commitments or illness, the Department Manager is there to assist you.
Electronic Office Systems and Law 9000 Accreditation
Gold Coast Lawyers, Attwood Marshall has always been at the forefront of office technology and over the past 4 years we have implemented an electronic file and document management system through our practice management software providers, Lawmaster.
We have also updated our systems and procedures to compliment the electronic phase of our development, including our Quality Assurance procedures. This has been particularly challenging in a Law Firm, with the historical dependence upon paper based files and ‘hard copies’ of all documents generated.
We maintain an accreditation to the Law 9000 – Legal Best Practice – Quality Management System, which is based on the internationally recognised standard ISO 9001. This allows us to display the internationally recognised red five-tick Standards Mark. This has only been possible through our ongoing commitment to improving our processes and procedures.
What does this mean to you as our clients?
We are making a serious commitment to pursuing excellence in our internal management and service delivery. The decision is the first step in a journey which will transform our practice and yield significant dividends in productivity and the highest quality of service to our clients helping them in what are usually very stressful circumstances.
The net effect of these systems is that our clients will receive a cost saving in relation to their soft disbursements including the cost associated with printing, photocopying, postage, facsimile fees and storage costs (a constant irritation to most clients!). The electronic systems also will bring down professional charges due to the reduction in time in dealing with most attendances.
Communications and Service
Communications are more often than not instantaneous from the time they are received and this promotes the timely actioning of client matters and, most importantly, provides better quality service to our clients.
The need for paper is eliminated by using online systems, electronic storage of documents and files, electronic databases, the use of email, and replacing reference books with the internet. This significantly reduces the environmental impact by using less paper.
We encourage our clients wherever possible to opt for electronic forms of communication so they can participate in our efforts to help the environment and keep costs to a minimum.
Our Gold Coast law firm is made up of specialist departments headed up by either a partner or a senior specialist lawyer in that area. This enables us to provide an all round service to our clients and still retain the ability to provide specialist advice within the areas of each department.
Valued Client Service: Your Feedback
Our law firm is nothing without our clients. We care about what they think, which is why we have based our business around what’s important to them. We are always keen to learn more about our clients and to receive feedback on their experiences with Attwood Marshall.
If you would like to give us some feedback right now,
you can fill in our Online Feedback Form.
To make an appointment, call us on 1800 621 071
or use our Online Enquiry Form to send us your details.
Attwood Marshall Lawyers
Gold Coast & Northern NSW
Gold Coast Solicitors, Gold Coast Law Firm, Robina, Coolangatta – Tweed Heads, Kingscliff